Updated: January 2020
All of our designs are 100% Satisfaction Guaranteed. This means that until or unless you are not completely satisfied with your design, we will continue to work with you by providing unlimited free* revisions in a timely manner based on your feedback.
Please keep in mind that a successful embroidery project requires a combination of accurate digitizing, quality materials, and attentive sewing. We strive to do our best on the digitizing side of your project. It is up to you to choose the right fabric, needles, thread, and machine settings to run your design. If you are having trouble with a design we would be glad to offer tips to help you out with the sewing process.
If you have placed any order with Rex Digitizer and you are not satisfied with the result or if you have any issue with our quality or turnaround. You may receive a refund by sending the following information to us via email to [email protected] within 3 business days following the completion of your order:
